Lee Thompson

Issue symptomsI don't receive the password reset email for my Zendesk Support account.Resolution steps Check the status page to verify that there isn't an ongoing incident affecting your account. R...

If you are having issues signing in, reset your password.To reset your password Browse to https://yoursubdomain.zendesk.com/access/help, replace yoursubdomain with your account-specific subdomain n...

In Support, click Customers () in the sidebar.Locate the user who forgot his or her password and click the Edit.On the user's profile page, open the Security Settings tab and click Reset in the Pas...

Note: If single sign-on (SSO) is enabled, admins can't send password-reset links to users.In Admin Center, click the People icon () in the sidebar, then select Team > Team members.Locate the user w...

FacilitiesZendesk hosts Service Data primarily in AWS data centers that have been certified as ISO 27001, PCI DSS Service Provider Level 1, and/or SOC 2 compliant. Learn about Compliance at AWS.AWS...

An organized structure can significantly enhance the accessibility and usability of your content. Remember, each chunk is stored and retrieved based on its meaning, so the clearer that is, the bett...

If you're using a generative AI-powered AI agent and you want it to function at its peak, it's crucial to refine the architecture of your help center. Here are some straightforward guidelines to ge...

PCI-DSSFor more information on automatically redacting credit card numbers or adding a credit card identification fieldHIPAAFor more information on our HIPAA program and our BAAHDSFor more informat...

 SOC 2 Type IIWe undergo routine audits to receive updated SOC 2 Type II reports, available upon request and under NDA. Request the latest SOC 2 Type II report.ISO 27001:2022Zendesk is ISO 27001:20...

Before we get into general best practices, here’s our AI researchers’ top two tips for prepping your help center:Make sure each article directly answers a customer question. Not only will this help...