To reset a team member's password

Note: If single sign-on (SSO) is enabled, admins can't send password-reset links to users.

1. In Admin Center, click the People icon () in the sidebar, then select Team > Team members.
2. Locate the user who forgot their password and click Edit.
3. On the user's profile page, open the Security Settings tab and click Reset in the Password section

 

Note: The password reset email is sent from the agent brand if that brand has an active help center; otherwise, the email is sent from the account's oldest brand with an active help center.